We understand that plans can change and we strive to accommodate our guests whenever possible. To ensure equipment availability and maintain the highest level of service for all riders, Ride Soo Line has the following cancellation policy: -Reservations canceled at least 14 days prior to the scheduled rental date are eligible for a full refund minus a $20 processing fee -Cancellations made within 14 days of the rental date will result in forfeiture of the full rental amount -Cancellations must be made by calling our office directly during normal business hours -Cancellations made through email, text message, social media, or voicemail are not accepted -No-shows are non-refundable -Emergency situations may be reviewed on a case-by-case basis at management discretion Severe Weather Policy Your safety is our top priority. If Ride Soo Line must cancel a reservation due to severe/unsafe weather conditions, guests will be given the option of: -A full refund, or -A ride credit to reschedule and ride with us on another available day This policy applies only in cases of genuinely unsafe riding conditions, not unpleasant weather such as rain or wind. For normal weather variability, rides typically proceed as scheduled since most UTVs are designed for a wide range of outdoor conditions. If guests would like added peace of mind for weather-related concerns that fall outside of safety cancellations, they may choose to add Sensible Weather Protection at checkout. Please see the section below for more details on how this optional third-party coverage works.